ASSESSMENT OF INFORMATION TECHNOLOGY IN ENHANCING EMPLOYEES’ PERFORMANCE: A CASE OF NATIONAL HEALTH INSURANCE (NHIF) IN IRINGA REGION, TANZANIA
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Nicodemus Sanga
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DOI :10.5281/zenodo.16646822
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1Masters Student in InformationTechnology (MSIT), College of Information Technology (Co ICT), Department ofInformation Systems Tecnology (IST), Mbeya University of Science and Tecnlogy (MUST), Tanzania
This study focused
on assessment of Information Technology (IT) in enhancing employees’
performance by taking a case study of National Health Insurance Fund (NHIF) in
Iringa Region, Tanzania. The study employed a mixed research approach, the Social Learning Theory,
and a cross- sectional survey research design. This study had 49 participants
consisting of 45 NHIF employees, 02 Human Resource Officers, 01 NHIF Regional
Manager and 01 NHIF Employer. Data were gathered through interviews and
questionnaires. Data were analyzed by using both quantitative and qualitative
methods using SPSS Version 20 and content review method respectively. The
results outlined both the positive and negative roles of IT in enhancing
employee performance.The positive roles included the following:Increased
Productivity (12.2%), Enhanced Access to Information (12.2%), Improved
Communication and Collaboration (12.2%), Better Performance Management (12.2%),
Improved Training and Development (12.2%) and Improved Customer Services,
(12.2%) making a total of 73.2% of the Postive roles of IT in NHIF employees
performance. On ther hand the negative roles identified include:Technostress
(8.2%), Distraction and Reduced Focus (6.1%), Increased Security Risks (6.1%)
and Increased Work Related Pressure (6.1%) making a total of 26.5% of the
Negative roles of IT in NHIF employees performance. The study concluded that
there are more Positive roles (73.2%) of IT in NHIF Employees Performance than
the Negative roles (26.5%) of IT in NHIF Employees Performance.