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ASSESSMENT OF INFORMATION TECHNOLOGY IN ENHANCING EMPLOYEES’ PERFORMANCE: A CASE OF NATIONAL HEALTH INSURANCE (NHIF) IN IRINGA REGION, TANZANIA

This study focused on assessment of Information Technology (IT) in enhancing employees’ performance by taking a case study of National Health Insurance Fund (NHIF) in Iringa Region, Tanzania. The study employed a mixed research approach, the Social Learning Theory, and a cross- sectional survey research design. This study had 49 participants consisting of 45 NHIF employees, 02 Human Resource Officers, 01 NHIF Regional Manager and 01 NHIF Employer. Data were gathered through interviews and questionnaires. Data were analyzed by using both quantitative and qualitative methods using SPSS Version 20 and content review method respectively. The results outlined both the positive and negative roles of IT in enhancing employee performance.The positive roles included the following:Increased Productivity (12.2%), Enhanced Access to Information (12.2%), Improved Communication and Collaboration (12.2%), Better Performance Management (12.2%), Improved Training and Development (12.2%) and Improved Customer Services, (12.2%) making a total of 73.2% of the Postive roles of IT in NHIF employees performance. On ther hand the negative roles identified include:Technostress (8.2%), Distraction and Reduced Focus (6.1%), Increased Security Risks (6.1%) and Increased Work Related Pressure (6.1%) making a total of 26.5% of the Negative roles of IT in NHIF employees performance. The study concluded that there are more Positive roles (73.2%) of IT in NHIF Employees Performance than the Negative roles (26.5%) of IT in NHIF Employees Performance.